All our cartridges come with a full guarantee against defects. In the rare occurrence of a defect, we will replace the cartridge free of charge.
Defective items: If the whole order is returned; you will receive a full refund. If only a part of the order is returned; you will receive a refund for the items being returned only.
Non-defective closed items: Please be advised that the cost of shipping will not be refunded. The total amount refunded will be the item amount only. *There will also be a mandatory restocking fee between 10 and 30% for non-defective items, depending on the item.
Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a restocking fee. *Some products cannot be returned such as OEM items, sports trackers, headphones/earphones, etc. For the full list of which items can be returned, please follow our guarantee table guideline.
Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process. *Please note all orders are recorded by our system.
When issued a pre-paid return shipping label by our customer service agent, please make sure to use this label as soon as possible. We limit these labels to be used within 14 days. Items returned after the 14 days may be refused and returned back to you.
We are unfortunately not able to provide Return Shipping Labels to Metro pickup orders and orders placed outside of Canada; such will need authorization from our customer service department to return the product back to our warehouse for either a replacement or a refund.
Any discrepancies between items received and ordered must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
If an item becomes discontinued after purchase, we reserve the right to refund the product back instead of shipping a replacement.
PROMOTIONS / COUPONS / GIFTS:
All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.
Limited quantity: all free items will be on a first come first serve basis. No substitutes will be offered.
Dollar value coupons do not carry a cash value and must be used in one transaction.